Physical goods
Local registered mail – Free
2- 4 working days
Overseas shipping additional $35 SGD
7-10 working days
GST all absorbed by us.
Software
No shipping fee. Direct download
Our procedure
MINIX won’t turn on, what should I do?
Remember you must hold down the power button for 2-3 seconds for the device to turn on. Then wait 20 seconds whilst the device is loading, during this time the MiniX logo should constantly flash on the screen.
Does the MINIX NEO have a power off button?
Hold down the Power button for 2-3 seconds, a message will appear on screen asking if you want to power off. Select yes, the device will power off. Alternatively, the latest update offers a power off option on the taskbar.
Can I update the firmware on my MiniX NEO device?
Yes. We continously release official NEO firmware updates for free to improve the user experience for all our customer. All firmware updates can be downloaded from our website.
What is the warranty on the parts you sell?
Only the set itself is covered under 1 year warranty. As for the accessories that comes along in the box, they are covered only for 7 days.
Will there be support for OTA (Over The Air) upgrades?
Yes. As of the 4.4 firmware, this capability has been added for future updates.
How to use the bottom taskbar for Minix ?
On the bottom left of the screen, click the 2nd icon to return to main screen. 3rd icon to bring up all the apps that are running in the background. You can drag the apps to the right to close them. Lastly, to hide the taskbar, click the down icon, and to show the taskbar, just drag it out.
My device is not being recognized in Windows in the ‘restore’ mode. What do I do?
Make sure all cables are disconnected when initiating restore mode. Only plug in the power cable and eventually the OTG cable. You might also have to trim the OTG cable. Watch this video: Click here
Is Minix an Android player?
Yes, Minix Neo functions exactly the same as your Samsung android phone.
How should the device appear in Device Manager in restore mode?
In restore mode, the device should appear as “RK30 Device” or “rk30sdk”
What are the Chinese apps that come pre-installed with the firmware? Are they required?
They are official applications from Minix. They are not required, however the user is not able to uninstall them. Uninstallation requires rooting. See the section on rooting.
How do I disable the Minix launcher?
Go to Settings, then Apps. Select “Gridshow”. Then click on “Clear Defaults”. When you next press the home button you will get the option to set the launcher of your choice.
Is rooting or custom firmware supported by Minix?
No. Neither are supported, and rooting voids your warranty.
Is there support for Windows 64 bit?
Yes. Although there are some reported issues with getting the Batch Tool to recognize the device. It might be related to using a USB3 port.
How much internal storage is included with the MINIX NEO?
16 GB, however only 10.31 GB is available for data storage to the user (the rest is used by Android).
Can the MINIX NEO be rooted?
Yes. See this thread here: http://www.minixforums.com/threads/rooting-your-x5.12/ There is also a tutorial here: Click here
What firmware version does the MINIX NEO come with?
Most new MINIX NEO purchases should come pre-installed with an early version of 4.4.
How do I access the internal storage from a PC?
Connect the X5 to your PC by the OTG cable. It will be detected in Windows as “NAND FLASH”.
What is the current firmware version?
As of 19th January 2013, version 4.4.
What is the maximum external hard drive size supported by the MINIX NEO?
3 TB. 3.5 TB is reported not to work.
How do I upgrade the firmware on the MINIX?
Watch this video: Click here
Are the XBox360 and Playstation 3 controllers supported?
Yes, both are supported in the latest 4.4 firmware.
How can I contact MiniX directly?
There are three simple ways to contact MiniX with any queries, questions or comments you may have. Please visit this pages : Twitter , MiniX Forum. We will try to reply to your messages posted on this website or Amconics Facebook page
Can you use the Ethernet and WiFi simultaneously for internet?
No. You can only use one or the other. You can turn them on simultaneously, however the device was designed to use the WiFi for an access point while using Ethernet for internet.
I’ve accidentally restore the unit to default settings. How do I get back all the movie apps?
Take a picture of your reeipt and send it to paul@myonlinemediaplayer.com and we’ll send you the link to download.
What happens if all my shows can’t load?
Check for different movies titles and if all of them cant be played, close the program and try again. Or use xDroid cleaner to clear the datas and retry the movies.
I keep getting data synchronization failed. Why?
Your wifi connection has been interrupted when downloading the data files. Try to bring your unit closer to your modem , or try using Ethernet (LAN) connections and try again. If there’s any server maintenance status, we’ll post it our Facebook page.
I cannot find the registration code for Coud.iptv.
It can be found on the inside of the Minix box, a 11-digit code written on a sticker. Please do not lose this number, as it will not be replaced. Do not share this password with strangers too.
How do I improve buffering?
Once the show starts playing, press the PAUSE button to let the data buffer. Press the PLAY after awhile. Also, use xDroid cleaner to clear some old movie datas. Using a LAN connection will also improve the streaming speed.
I’ve accidentally restored everything to default settings or delete this program. How do I get them back?
If you accidentally restored everything to default settings or delete this program, please take a snapshot of your receipt and send it to paul@myonlinemediaplayer.com and we’ll send you the link to download.
How do I get the free 1 month subscription?
Cloud.TV 1 month subscription are given away during some of our IT shows. To activate your free 1 month account, please kindly drop by our office with your receipt and player, and we’ll activate it for you.
Must I continue to subscribe after the 1 month free subscription?
No, you can opt not to subscribe and continue to use the “free trial” mode to watch 100+ live TV channels but of normal quality. But when you subscribe, there are 300+ channels and the resolution of the shows are mostly HD quality and faster streaming speed.
I’m unable to watch anything on CloudTV
You’ll need to select H/D+ decoder under settings and set buffer size to 20mb (max). Most channels (free trial) can be viewed, but some are more laggy than others. For the 1-month free trial, you’ll be able to watch everything at higher resolution.